Refund policy
Returns, Refunds & Replacement Policy
Overview
All JewJoy products are made to order. Each item is produced specifically for the customer only after an order is placed.
Because we operate using a print on demand production model, we do not maintain traditional inventory and cannot simply restock or resell returned products.
For this reason, we generally do not accept returns, refunds, or exchanges for wrong size selection, wrong color selection, change of mind, buyer’s remorse, or personal preference.
However, we will always review and take responsibility for legitimate manufacturing defects, damaged products, incorrect items, printing errors, or fulfillment mistakes.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Please review this policy carefully before placing your order.
1. 30 Day Issue Reporting Window
Customers have up to 30 days after delivery to report a damaged, defective, misprinted, or incorrect item.
For packages that appear to be lost in transit, please contact us within 30 days after the estimated delivery date.
This 30 day period is an issue reporting window and does not mean that all products are eligible for return within 30 days.
Eligibility depends on the reason for the request and the conditions described in this policy.
2. Damaged, Defective, Misprinted or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at:
Please include:
• Your order number
• Clear photos of the entire product
• Clear photos showing the reported issue
• A photo of the size label when the issue involves sizing
• Photos of the packaging if the shipment arrived damaged
We may request additional photos or measurements when necessary to properly investigate the issue.
If a manufacturing or fulfillment error is confirmed, we may provide one of the following solutions:
• A free replacement
• A reprint of the affected item
• A refund, when applicable
The appropriate solution will depend on the circumstances of the case.
Do not return the product unless we specifically instruct you to do so.
In many defective product cases, returning the item is not required.
3. Size and Fit Issues
Customers are responsible for selecting the appropriate size before completing their purchase.
Because every item is made specifically for each order, we do not accept exchanges, returns, or refunds solely because an item fits differently than expected when the product was manufactured according to the specifications for the size ordered.
Please review the size guide available on the product page before purchasing.
Some products may have a larger, smaller, relaxed, oversized, boxy, or otherwise different fit compared with standard apparel.
When applicable, additional sizing notices may also be displayed before an item is added to the cart.
Please note that size charts may contain either body measurements or garment measurements. Customers should follow the measurement instructions shown on the specific product page.
If you believe the item you received was manufactured in the wrong size or outside the expected measurements, please contact us with:
• A photo of the size label
• A photo of the item laid flat
• A photo showing the chest width measurement
• A photo showing the body length measurement
Measurements should be taken according to the instructions provided for the specific product.
Minor variations may occur during apparel manufacturing and do not necessarily indicate a manufacturing defect.
If our production partner confirms that the item was manufactured incorrectly, we will provide an appropriate solution.
4. Wrong Size, Wrong Color or Change of Mind
We cannot accept returns, exchanges, or refunds for:
• Ordering the wrong size
• Selecting the wrong color
• Ordering the wrong product or variant
• Changing your mind after purchase
• Buyer’s remorse
• Personal preferences regarding fit, style, or appearance
• Deciding that you no longer want the product after it has entered production
Because products are made specifically for each customer, they cannot simply be returned to inventory and resold.
In some situations, we may voluntarily offer a discount code for a replacement purchase. Any such discount is offered at our discretion and does not change this policy.
5. Lost or Delayed Packages
If your package appears to be delayed or lost in transit, please contact us within 30 days after the estimated delivery date.
We will review the tracking information and may contact the carrier or our fulfillment partner to investigate.
If the carrier or fulfillment partner confirms that the package was lost during transit, we may provide:
• A replacement shipment
• A reprint
• Another appropriate solution depending on the circumstances
Shipping delays alone do not automatically qualify an order for a refund.
6. Packages Marked as Delivered
If tracking information shows that a package was delivered but you cannot locate it, please first:
• Check around the delivery location
• Check with household members
• Check with neighbors when appropriate
• Check with building reception, front desk, mailroom, parcel locker, or concierge
• Contact the carrier using the tracking information
If the shipping address provided at checkout was correct and the carrier confirms delivery, JewJoy may not be responsible for theft, misplacement, or loss that occurs after confirmed delivery.
However, please contact us and we will review the situation whenever possible.
A carrier confirmed delivery does not automatically qualify for a refund or free replacement.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
JewJoy is not responsible for orders delivered to an incorrect address entered by the customer.
For security reasons, we may refuse to manually change the shipping address after an order has been placed.
If you notice an incorrect address, contact us immediately.
If production has not started, we may cancel the order so that you can place a new order using the correct address.
Once an order has entered production or shipment, changes may no longer be possible.
If a package is returned because of an incorrect, incomplete, or undeliverable address, we may offer to reship it after the correct address is confirmed.
Additional shipping charges may apply.
8. Returned, Refused or Unclaimed Packages
Packages may be returned by the carrier because they were:
• Refused by the recipient
• Unclaimed
• Not collected
• Undeliverable
• Sent to an incomplete or incorrect address
• Rejected after delivery attempts
If a package is returned for one of these reasons, we may offer to reship the order after confirming the shipping address.
Additional shipping charges may apply.
Returned, refused, or unclaimed packages are not automatically eligible for refunds.
9. Reshipments
Before approving a reshipment, we may ask the customer to confirm the complete delivery address.
A replacement or reshipment does not automatically qualify for additional replacements if the same address issue occurs again.
If a reshipment is required because of an error made by JewJoy or our fulfillment partner, we will review the case and determine the appropriate solution.
If a reshipment is required because of an incorrect address, refusal, failure to collect the package, or another customer related issue, additional shipping fees may apply.
10. International Orders, Customs and Import Charges
International orders may be handled by multiple carriers before reaching the final delivery address.
Customers are responsible for monitoring tracking information and complying with any customs, import, identification, or collection requirements applicable in their country.
Unless explicitly collected at checkout, customs duties, import taxes, brokerage charges, or similar government fees may be the responsibility of the customer.
Packages returned because customs charges were unpaid, customs requirements were not completed, or the shipment was not collected may require additional shipping payment before reshipment.
11. Order Cancellations
Because products are made to order, cancellation requests must be submitted as soon as possible after purchase.
If the order has not yet entered production, we may be able to cancel it.
Once production has started, we cannot guarantee cancellation.
Once an order has been fulfilled or shipped, it generally cannot be canceled.
Submitting a cancellation request does not guarantee that the order can be stopped.
12. Order Changes
Changes to size, color, product, design, or shipping information are not guaranteed after checkout.
If you notice an error, contact us immediately.
Depending on the production status, we may:
• Make the change when technically possible
• Cancel the order and ask you to reorder
• Inform you that production has already progressed too far to make changes
For security reasons, certain changes, particularly shipping address changes, may require cancellation and a new order instead of manual modification.
13. Refunds
Refunds are provided only when approved under this policy or when required by applicable law.
If a refund is approved, it will normally be returned to the original payment method.
Please allow up to 10 business days for the refund to appear on your account.
Processing times may vary depending on your bank, credit card company, PayPal, or other payment provider.
If more than 15 business days have passed since we confirmed that a refund was issued, please contact:
14. Return Address and Unauthorized Returns
Please do not send products back without contacting us first.
JewJoy does not operate a traditional retail return warehouse.
Any return must first be reviewed and approved by our support team.
Depending on the fulfillment location and circumstances of the order, instructions may vary.
Products sent to an address without prior authorization may not be received, processed, refunded, exchanged, or replaced.
The mailing address of TIKKUN OLAM LLC is not a customer return address.
Do not send merchandise to:
7345 W Sand Lake Rd Ste 210, Office 1338
Orlando, FL 32819
United States
unless our customer support team has specifically instructed you in writing to do so.
Never send a product to the address printed on a shipping label or to our company mailing address unless our support team specifically authorizes the return.
15. Order Verification and Fraud Prevention
For the security of our customers and our business, we may request additional verification when an order involves:
• A request to change the shipping address
• Conflicting customer information
• Unusual payment activity
• Suspected fraud
• A request made from an email address different from the one used during checkout
In some situations, the safest solution may be to cancel and refund the original order and ask the customer to place a new order using the correct information.
These measures help protect both customers and JewJoy from unauthorized transactions and delivery disputes.
Never send us your full credit card number, password, or other sensitive authentication information by email.
16. Payment Disputes and Chargebacks
If you experience a problem with your order, we strongly encourage you to contact us before opening a payment dispute.
We genuinely want the opportunity to investigate shipping, manufacturing, or fulfillment problems and resolve legitimate issues directly.
If a payment dispute or chargeback is opened, JewJoy may provide the payment provider with relevant documentation, including:
• Order information
• Checkout information
• Shipping and tracking records
• Delivery attempts
• Customer communications
• Product measurements
• Applicable store policies
• Production and fulfillment records
We will cooperate with the payment provider and respect the final outcome of the dispute process.
17. Production and Product Variations
Because products are individually manufactured, slight variations may occur between items.
Small differences in dimensions, print placement, embroidery placement, color appearance, fabric texture, or other production characteristics may occur and do not necessarily constitute defects.
Computer screens and mobile devices may also display colors differently.
A product will only be considered defective when the issue materially falls outside the expected manufacturing or product specifications.
18. Products That Have Been Washed, Worn or Altered
If you believe an item has a manufacturing or sizing defect, please contact us before washing, drying, shrinking, cutting, modifying, or otherwise altering the product whenever possible.
Products that have been intentionally altered after delivery may be more difficult or impossible to evaluate for an original manufacturing issue.
Normal product inspection and trying on the item are permitted.
However, damage or dimensional changes caused by improper washing, drying, intentional shrinking, modification, misuse, or failure to follow applicable care instructions are not considered manufacturing defects.
19. Multiple Shipments
Some orders may be produced or shipped from different fulfillment facilities.
As a result, products from the same order may occasionally arrive in separate packages and on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing or lost.
Please review all tracking numbers associated with your order before reporting missing items.
20. Final Notes
We stand behind the quality of our products and will always investigate legitimate manufacturing, printing, shipping, and fulfillment problems.
If we make a mistake, we want the opportunity to correct it.
At the same time, because every JewJoy product is produced specifically for the customer, we cannot operate like a traditional retailer that keeps returned merchandise in inventory.
For that reason, products that were correctly produced according to the order placed are generally not eligible for return, exchange, or refund due to size selection, color selection, fit preference, change of mind, or buyer’s remorse.
Before completing your purchase, please review:
• Product description
• Product photos
• Size guide
• Any sizing or fit notices displayed on the product page
• Selected size
• Selected color
• Quantity
• Shipping address
• Estimated delivery information
By placing an order, you acknowledge that you have reviewed the available product information and understand that the item will be produced specifically for your order.
If something genuinely went wrong with your order, please contact us.
We will always review the situation fairly.
Contact Information
Trade Name: JewJoy
Legal Entity: TIKKUN OLAM LLC
Mailing Address:
7345 W Sand Lake Rd Ste 210, Office 1338
Orlando, FL 32819
United States
Customer Support Email: myjewjoy@gmail.com
Customer Support Hours: Monday to Friday, 9 AM to 5 PM EST
EIN: 36-5159812
Wyoming Filing ID: 2025-001825277