Terms of service
Terms of Service
Overview
Welcome to JewJoy.
These Terms of Service govern your access to and use of our website, online store, products, content, features, and related services.
Throughout these Terms, “JewJoy,” “we,” “us,” and “our” refer to TIKKUN OLAM LLC, operating under the trade name JewJoy.
By accessing our website, using our Services, or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree with these Terms, please do not use our Services.
Our online store is hosted through Shopify and may rely on third-party production, fulfillment, payment, shipping, analytics, marketing, and technology providers.
1. Eligibility and Account Information
By using our Services, you represent that you are legally permitted to enter into a binding agreement in your jurisdiction.
If you are under the legal age of majority, you may use the Services only with the involvement and consent of a parent or legal guardian.
When placing an order or creating an account, you agree to provide information that is:
Accurate
Complete
Current
Authorized for your use
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You may not impersonate another person, provide fraudulent information, or use payment information without authorization.
2. Made to Order Products
Most JewJoy products are produced specifically after an order is placed.
Because we operate primarily through a print on demand model, we generally do not maintain traditional inventory of finished products.
This means production may begin shortly after checkout and certain changes, cancellations, exchanges, or returns may no longer be possible once production begins.
Our Refund Policy forms part of these Terms and explains when refunds, replacements, reprints, or other remedies may be available.
[LINK TO REFUND POLICY]
3. Product Information
We make reasonable efforts to display product descriptions, images, colors, measurements, specifications, and other product information accurately.
However, minor variations may occur due to:
• Screen and device settings
• Manufacturing processes
• Printing methods
• Embroidery methods
• Fabric characteristics
• Product batches
• Photography and lighting
• Fulfillment location
Colors displayed on your screen may not exactly match the physical product.
Sizing may also vary between different product models.
Some products may have a relaxed, oversized, boxy, fitted, or otherwise different cut.
Customers should review the size guide and any sizing notices displayed on the product page before purchasing.
Minor production variations do not automatically constitute a manufacturing defect.
Nothing in this section limits any mandatory rights provided by applicable consumer law.
4. Orders
Submitting an order constitutes an offer to purchase products from us.
We reserve the right to accept, reject, limit, hold, or cancel an order when reasonably necessary, including situations involving:
• Payment failure
• Suspected fraud
• Pricing errors
• Product availability
• Address problems
• Technical errors
• Unauthorized transactions
• Violation of these Terms
Please review your order carefully before submitting it.
Once production begins, changes or cancellations may no longer be possible.
5. Order Changes
Requests to change:
• Size
• Color
• Product
• Quantity
• Design
• Shipping address
must be submitted as soon as possible.
Changes are not guaranteed after checkout.
For security reasons, we may refuse to manually change a shipping address after an order has been placed.
Where appropriate, we may instead cancel the original order and ask the customer to place a new order using the correct information.
Once an order has been fulfilled or shipped, address changes are generally no longer possible.
6. Order Cancellations
Because products are made to order, cancellation requests should be submitted as soon as possible after purchase.
If production has not started, we may be able to cancel the order.
Once production begins, cancellation may no longer be possible.
Once an order has shipped, it generally cannot be canceled.
Submitting a cancellation request does not guarantee that production can be stopped.
7. Prices and Promotions
Prices may change at any time without prior notice.
The price applicable to an order will generally be the price displayed at checkout when the order is submitted.
Promotions, discount codes, bundles, and special offers may have separate:
• Expiration dates
• Product restrictions
• Geographic restrictions
• Minimum purchase requirements
• Eligibility rules
Unless otherwise stated, discounts have no cash value.
We reserve the right to correct clear pricing or technical errors.
If a significant pricing error affects an order, we may cancel the order and issue any applicable refund.
8. Payments
You agree to provide valid and authorized payment information.
By submitting payment information, you represent that:
• You are authorized to use the payment method
• The information provided is accurate
• The transaction is lawful
• The payment may be charged for the amount displayed at checkout
Orders may be subject to fraud screening or additional verification.
We may cancel or temporarily hold an order if we reasonably believe a transaction may be unauthorized or fraudulent.
Never send us your full credit card number, password, security code, or other sensitive authentication information by email.
9. Taxes, Customs and Import Charges
Depending on your location, taxes may be calculated and collected at checkout.
International shipments may also be subject to:
• Customs duties
• Import taxes
• Brokerage charges
• Customs processing fees
• Local government fees
Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.
JewJoy does not control customs processing times or fees imposed by government authorities.
10. Shipping
Shipping and delivery times displayed on our website are estimates.
Production time and shipping time are separate.
Delivery may be affected by circumstances outside our reasonable control, including:
• Carrier delays
• Weather
• Customs processing
• International transportation
• Local delivery conditions
• Incorrect addresses
• Failed delivery attempts
• Government restrictions
• Events outside our reasonable control
A shipping delay alone does not automatically entitle an order to a refund.
Additional information is available in our Shipping Policy.
[LINK TO SHIPPING POLICY]
11. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
If an incorrect or incomplete address is provided, the shipment may be delayed, returned, or delivered incorrectly.
Additional shipping costs may apply if a package needs to be reshipped because of customer-provided address information.
12. Delivery and Risk of Loss
Delivery is handled by independent shipping carriers.
Tracking information may be provided when available.
Responsibility for delivery, loss, and customer remedies will be determined in accordance with applicable law and our Refund Policy and Shipping Policy.
Nothing in these Terms is intended to remove rights that cannot legally be waived under applicable consumer protection laws.
13. Lost Packages
If a package appears to be lost in transit, customers should contact us promptly.
Claims relating to packages believed to be lost should generally be submitted within 30 days after the estimated delivery date.
We may investigate the shipment with our fulfillment or shipping partners.
If the shipment is confirmed as lost and qualifies under our policies, we may provide:
• A replacement
• A reprint
• A refund when applicable
• Another appropriate solution
14. Packages Marked as Delivered
If tracking indicates that your order was delivered but you cannot locate the package, please first:
• Check around the delivery location
• Check with household members
• Check with neighbors when appropriate
• Check reception areas, parcel lockers, mailrooms, or concierge services
• Contact the final-mile carrier
A package marked as successfully delivered does not automatically qualify for a refund or replacement.
We will review these situations individually whenever possible.
15. Returned, Refused or Unclaimed Shipments
Packages may be returned because they were:
• Refused
• Unclaimed
• Not collected
• Undeliverable
• Sent to an incorrect address
• Returned after failed delivery attempts
• Returned due to customs requirements
If a package is returned, we may offer reshipment.
Additional shipping costs may apply.
Returned, refused, or unclaimed packages do not automatically qualify for refunds.
16. Returns, Refunds and Replacements
Our Refund Policy is incorporated into these Terms and explains the circumstances in which refunds, replacements, reprints, or other remedies may be available.
Because our products are made to order, we generally do not accept returns, exchanges, or refunds solely because of:
• Wrong size selection
• Wrong color selection
• Change of mind
• Buyer’s remorse
• Personal fit preference
• Style preference
• Wrong variant selection
We will review legitimate claims involving:
• Manufacturing defects
• Damaged products
• Incorrect items
• Printing errors
• Fulfillment errors
• Qualifying lost shipments
Please review the complete Refund Policy before purchasing.
[LINK TO REFUND POLICY]
17. Size and Fit
Customers are responsible for reviewing available sizing information before purchasing.
Different products may use different measurements, cuts, and sizing standards.
If a customer believes an item was manufactured outside the expected size specifications, we may request photographs and measurements.
These may include:
• Size label
• Chest width
• Body length
• Product laid flat
An item that matches the applicable product specifications is not considered defective solely because the fit differs from the customer's personal expectations.
18. Washed, Worn or Altered Products
If you believe a product has a manufacturing or sizing defect, please contact us before intentionally modifying the product whenever reasonably possible.
This includes:
• Intentional shrinking
• Cutting
• Tailoring
• Altering
• Excessive washing or drying intended to change dimensions
Changes made after delivery may affect our ability to determine whether an original manufacturing defect existed.
Normal inspection and trying on the product are permitted.
Damage or dimensional changes caused by misuse, intentional shrinking, alteration, or failure to follow applicable care instructions are not considered manufacturing defects.
19. Multiple Shipments
Products from the same order may sometimes be fulfilled from different production facilities.
As a result, a single order may arrive in multiple packages and on different dates.
Receiving only part of an order does not necessarily mean the remaining products are missing.
Please review all available tracking information.
20. Fraud Prevention and Identity Verification
To protect customers and our business, we may request additional verification in situations involving:
• Shipping address changes
• Suspicious payment activity
• Conflicting customer information
• High-risk transactions
• Requests made from a different email address
• Potential unauthorized purchases
We may cancel or temporarily hold an order when reasonably necessary to reduce the risk of fraud or payment disputes.
21. Payment Disputes and Chargebacks
If you experience a problem with an order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.
If a dispute or chargeback is filed, we may provide the payment provider, card issuer, PayPal, Shopify, or other relevant parties with information necessary to respond to the dispute, including:
• Order information
• Payment records
• Shipping information
• Tracking records
• Delivery attempts
• Customer communications
• Product information
• Applicable store policies
• Production or fulfillment documentation
We will cooperate with the relevant payment provider and respect the outcome of its dispute process.
22. Intellectual Property
The JewJoy website and its original content, including branding, logos, text, graphics, layouts, photographs, videos, and other materials, may be protected by intellectual property laws.
Unless otherwise permitted, you may not reproduce, copy, distribute, modify, sell, or commercially exploit our proprietary content without prior written authorization.
Certain symbols, cultural references, historical references, names, artwork, trademarks, or other materials may belong to third parties and are used only where authorized or legally permitted.
Nothing in these Terms grants ownership of third-party intellectual property.
23. Reporting Intellectual Property Concerns
We respect intellectual property rights.
If you believe content available through JewJoy infringes your copyright, trademark, or other intellectual property rights, please contact:
Please include sufficient information for us to identify and review the material, including:
• Your contact information
• Identification of the protected work
• Identification or URL of the allegedly infringing material
• Explanation of your ownership or authorization
• Supporting documentation when applicable
We may temporarily remove or restrict content while a legitimate claim is reviewed.
24. Reviews and Customer Content
If you submit a review, photograph, testimonial, suggestion, or other content to JewJoy, you represent that you have the right to provide that content.
Unless otherwise prohibited by law or your privacy settings, you grant us permission to use submitted reviews and customer-generated content for reasonable promotional and commercial purposes.
We may moderate or remove content that is:
• Unlawful
• Fraudulent
• Abusive
• Misleading
• Infringing
• Spam
• Unrelated to the product or service
We will not knowingly alter a customer review in a way that materially misrepresents the customer's opinion.
25. Third Party Services
Our website may rely on third-party services for:
• Ecommerce infrastructure
• Payments
• Production
• Fulfillment
• Shipping
• Reviews
• Analytics
• Marketing
• Customer support
These providers may have their own terms and privacy practices.
Your use of certain third-party features may also be subject to their terms.
26. Shopify
Our online store is hosted using Shopify.
JewJoy and TIKKUN OLAM LLC, not Shopify, are responsible for products purchased through our store.
Shopify provides ecommerce technology and related services but does not manufacture or sell JewJoy products directly to customers.
Questions relating to your JewJoy purchase should be directed to us.
27. Third Party Links
Our website may contain links to third-party websites.
We do not control those websites and are not responsible for their:
• Content
• Security
• Availability
• Policies
• Business practices
Accessing third-party websites is at your discretion.
28. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
[LINK TO PRIVACY POLICY]
Because JewJoy operates internationally and uses service providers located in multiple countries, personal information may be processed outside your country of residence where legally permitted.
29. Errors and Corrections
Our website may occasionally contain:
• Typographical errors
• Pricing errors
• Incorrect product information
• Outdated availability information
• Technical errors
We reserve the right to correct errors and update information.
Where an error materially affects an order, we may contact the customer or cancel the affected order and issue any applicable refund.
30. Prohibited Uses
You may not use our website or Services to:
• Violate applicable law
• Commit fraud
• Infringe intellectual property rights
• Interfere with website security
• Distribute malware
• Scrape or collect information through prohibited automated means
• Harass customers or staff
• Impersonate another person
• Submit false or misleading information
• Abuse our payment, refund, promotion, or dispute systems
We may restrict access to our Services when these Terms are materially violated.
31. Availability of the Services
We do not guarantee that our website will always operate without interruption or errors.
Services may occasionally become unavailable because of:
• Maintenance
• Technical failures
• Third-party outages
• Security incidents
• Events outside our reasonable control
We may modify or discontinue features when reasonably necessary.
32. Disclaimer of Warranties
To the fullest extent permitted by law, our website and Services are provided on an “as available” basis.
We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.
Nothing in this section excludes any warranty, guarantee, or consumer right that cannot legally be excluded.
33. Limitation of Liability
To the fullest extent permitted by applicable law, JewJoy and TIKKUN OLAM LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Any limitation in these Terms applies only to the maximum extent legally permitted.
34. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from:
• Your unlawful use of the Services
• Your material violation of these Terms
• Your infringement of another person's rights
This provision does not apply where prohibited by applicable consumer law.
35. Termination
We may restrict or terminate access to our Services if a user materially violates these Terms, engages in unlawful conduct, attempts fraud, or threatens the security or operation of our Services.
Provisions that logically survive termination will remain effective, including provisions relating to intellectual property, liability, disputes, and governing law.
36. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
37. No Waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
38. Entire Agreement
These Terms, together with our:
Privacy Policy
Refund Policy
Shipping Policy
and any other policies expressly incorporated by reference
constitute the agreement governing your use of our Services.
39. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.
Where legally permitted, disputes relating to these Terms or the Services will be subject to the jurisdiction of the appropriate courts located in Wyoming, United States.
Nothing in this section removes mandatory legal rights or jurisdictional protections available to consumers under applicable law.
40. Changes to These Terms
We may update these Terms from time to time.
The most current version will be posted on our website.
Material changes will generally apply prospectively from the date they are published unless otherwise required by law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
41. Contact Information
Questions regarding these Terms or your order may be sent to:
Trade Name: JewJoy
Legal Entity: TIKKUN OLAM LLC
Mailing Address:
7345 W Sand Lake Rd Ste 210, Office 1338
Orlando, FL 32819
United States
Important: This mailing address is not a customer return address. Do not send merchandise to this address unless our support team specifically instructs you in writing to do so.
Customer Support Email:
myjewjoy@gmail.com
Customer Support Hours:
Monday to Friday
9 AM to 5 PM EST
EIN:
36-5159812
Wyoming Filing ID:
2025-001825277